Privacy Policy



At Wild Adventure HQ, we are committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase conservative products. By using our website, you agree to the collection and use of your personal information as described in this policy.


Information We Collect

1.1. Personal Information:

We may collect personal information such as your name, email address, shipping address, and payment information when you place an order on our website.

1.2. Non-Personal Information:

We may also collect non-personal information, such as your IP address, browser type, and device information, which is collected automatically when you visit our website.


Use of Information

2.1. We use the information collected to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Provide customer support

2.2. We may use your email address to:

Send you promotional offers, updates, or newsletters.

2.3. We may use non-personal information for:

  • Analytical purposes
  • Improving our website and services
  • Ensuring the security and integrity of our website

Disclosure of Information

3.1. We may share your personal information with third-party service providers who assist with payment processing, order fulfillment, and product delivery. These providers are required to keep your information secure and confidential.

3.2. Your personal information may also be disclosed to comply with applicable laws, regulations, legal processes, or in response to valid requests from government or law enforcement authorities.


3.3. In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity or relevant parties.


3.4. We do not sell your personal information to third parties. We are committed to protecting your privacy and ensuring that your information is not sold, rented, or shared with third parties for their marketing purposes. Your trust is important to us, and we strive to be transparent in how we handle your data.


Security

4.1. We take reasonable measures to protect the security of your personal information and maintain its confidentiality. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


Third-Party Websites

5.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.


Children's Privacy

6.1. Our website is not intended for use by individuals under the age of 13 or under the applicable age of digital consent in other jurisdictions (which may be up 16). We do not knowingly collect personal information from children. If you become aware that a child has provided us with their personal information, please contact us immediately.


Your Choices

7.1. You have the right to access, update, and correct your personal information. You may also request the deletion of your personal information, subject to applicable legal requirements.


7.2. You can opt-out of receiving promotional emails from us by following the instructions provided in the email.


SMS Communications and Personal Information

8.1. We collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, and any other information submitted through our website, forms, or services. If you provide your phone number, you consent to receive communications from us via SMS (text message), which may include transactional messages, service updates, appointment reminders, and promotional or marketing content related to our products or services.


8.2. We do not sell, rent, trade, or share your personal information or mobile number with third parties for their marketing purposes. Your information is used solely for providing and improving our services, communicating with you, and fulfilling our business operations.


8.3. SMS communications may be delivered using third-party service providers. These providers are authorized to use your information only as necessary to provide messaging services on our behalf and are contractually obligated to protect your data. You may opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply.


Collection of Personal Information for Post-Sale Upsells

9.1. In connection with post-sale upsells via SMS and AI agents, we may collect and process the following personal information:

  • Contact details, such as your phone number and email address, provided during checkout or updated in your account.
  • Payment information, including card details stored on file (in compliance with PCI DSS standards).
  • Call metadata, including timestamps, order IDs, IP addresses, and device information.
  • Audio recordings of phone calls (including those with AI agents) where verbal authorizations are obtained.
  • Transaction history related to your recent purchase (within the last 24 hours).

9.2. This information is collected to facilitate upsell offers, verify authorizations, ensure compliance with card network rules, and prevent fraud.


Use of Personal Information for Post-Sale Upsells

10.1. We use this information solely for:

  • Communicating upsell offers via SMS or phone calls.
  • Obtaining and documenting explicit authorizations for charges.
  • Sending immediate receipts and confirmations.
  • Storing card details for future authorized transactions, with your initial consent during checkout.
  • Quality assurance, legal compliance, and dispute resolution (e.g., providing evidence in chargeback cases).

10.2. We do not use this information for unrelated marketing unless you have separately opted in.


Sharing of Personal Information for Post-Sale Upsells

11.1. We may share this information with:

  • Service providers, such as payment processors, SMS gateways, and AI call platforms, solely for facilitating the upsell process.
  • Legal authorities or card networks if required for compliance, fraud prevention, or dispute resolution.

11.2. We do not sell your personal information to third parties. All sharing is conducted under strict confidentiality agreements and in compliance with applicable laws, including GDPR (if applicable) and CCPA.


Data Security and Retention

12.1. We implement reasonable security measures to protect your information, including encryption for stored card details and secure servers for call recordings. Access is limited to authorized personnel.


12.2. Data is retained as follows:

  • Call recordings and metadata: For 7 years or as required by law for dispute resolution.
  • Transaction details: Indefinitely for accounting and compliance purposes.

12.3. You may request deletion of non-essential data by contacting us at [email protected], subject to legal retention requirements.


Your Rights and Choices

13.1. You have the right to access, correct, or delete your personal information. You may opt out of SMS communications by replying "STOP" or contacting us. For phone calls, inform us during the call or contact us at [email protected].


13.2. Withdrawal of consent may limit our ability to offer upsells but does not affect prior transactions.


Changes to the Privacy Policy

14.1. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We will notify you of material changes via email or on our website. We encourage you to review this Privacy Policy periodically.